Delivery of goods in Moscow is carried out by the transport company at the address specified in the order and in accordance with the tariffs of the transport company. The goods are delivered to the entrance, the front door of the house, the cottage, only if there are access roads intended for the passage of trucks. The climb to the floor is paid separately.
Delivery of goods is subject to the following conditions:
— The width, height and length of the corridors, stairs, openings and doors is greater than the goods in the package, and it can be delivered to the place specified by you.
— For bulky goods: the width of the doorway of the entrance door must be at least 85 cm, the width of the corridors should be at least 105 cm.
— Presence of a prepared place for transfer of purchase. It is important to remove expensive or fragile things and objects along the way of skidding the goods in the room, protect the floor and walls, prepare a passage for unhindered skidding of the goods.
— The goods do not climb on complex, narrow and non-standard flights of stairways and structures (spiral staircases, unfinished staircases, etc.), as well as in the absence of lighting. In this case, depending on the reasons, the goods will be given to you before the entrance or in front of the door of the house / cottage.
— Optionally, a skid into the apartment can be carried out to the place you specified. The company is not responsible for the transportation of furniture from the entrance door to the place of installation of furniture. In this case, the risk of accidental damage to the goods and the surrounding interior and furniture is on the client.
— The employees of the delivery service do not render services for removing doors from hinges and for rearranging furniture.
— Delivered goods are unpacked on the site in front of the door of the apartment, house or wicket gate / private territory. You need to check the completeness and appearance of the goods received, before signing the relevant documents.
In case of revealing the shortcomings of the goods, it is necessary to indicate the shortcomings and appearance of the package in the Application for the provision of the service. In the absence of such information in the Application for the provision of services, the goods shall be deemed to have been accepted of the proper quality in the proper quantity and bundle.
In case of your absence at the time of delivery of the goods, it is necessary to ensure the presence of a person who is authorized to take the goods on the basis of a power of attorney. In the absence of the recipient, the courier will wait for the delivery address for no more than 30 minutes.
In order to receive the goods, it is necessary to prepare the following documents:
— The document proving the identity of the buyer
— The power of attorney, in the event of acceptance of the goods by a trustee.
In case of return of the goods of proper quality, the shipping cost is not refundable. The goods can be returned by the buyer’s forces to the warehouse of LLC «EVK» at the address Russia, Moscow region, Podolsk, Pleshcheevskaya street, 22 within 7 calendar days from the date of delivery.
In the case of non-compliance with the conditions of delivery and acceptance of goods, re-delivery is paid separately. It is necessary to keep the documents for the goods until the end of the warranty period. It is necessary to save the packaging until the end of the assembly.