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Delivery of goods in Moscow is carried out by the transport company at the address specified in the order and in accordance with the tariffs of the transport company. The goods are delivered to the entrance, the front door of the house, the cottage, only if there are access roads intended for the passage of trucks. The climb to the floor is paid separately.

Delivery of goods is subject to the following conditions:

— The width, height and length of the corridors, stairs, openings and doors is greater than the goods in the package, and it can be delivered to the place specified by you.

— For bulky goods: the width of the doorway of the entrance door must be at least 85 cm, the width of the corridors should be at least 105 cm.

— Presence of a prepared place for transfer of purchase. It is important to remove expensive or fragile things and objects along the way of skidding the goods in the room, protect the floor and walls, prepare a passage for unhindered skidding of the goods.

— The goods do not climb on complex, narrow and non-standard flights of stairways and structures (spiral staircases, unfinished staircases, etc.), as well as in the absence of lighting. In this case, depending on the reasons, the goods will be given to you before the entrance or in front of the door of the house / cottage.

— Optionally, a skid into the apartment can be carried out to the place you specified. The company is not responsible for the transportation of furniture from the entrance door to the place of installation of furniture. In this case, the risk of accidental damage to the goods and the surrounding interior and furniture is on the client.

— The employees of the delivery service do not render services for removing doors from hinges and for rearranging furniture.

— Delivered goods are unpacked on the site in front of the door of the apartment, house or wicket gate / private territory. You need to check the completeness and appearance of the goods received, before signing the relevant documents.

In case of revealing the shortcomings of the goods, it is necessary to indicate the shortcomings and appearance of the package in the Application for the provision of the service. In the absence of such information in the Application for the provision of services, the goods shall be deemed to have been accepted of the proper quality in the proper quantity and bundle.

In case of your absence at the time of delivery of the goods, it is necessary to ensure the presence of a person who is authorized to take the goods on the basis of a power of attorney. In the absence of the recipient, the courier will wait for the delivery address for no more than 30 minutes.

In order to receive the goods, it is necessary to prepare the following documents:

— The document proving the identity of the buyer

— The power of attorney, in the event of acceptance of the goods by a trustee.

In case of return of the goods of proper quality, the shipping cost is not refundable. The goods can be returned by the buyer’s forces to the warehouse of LLC «EVK» at the address Russia, Moscow region, Podolsk, Pleshcheevskaya street, 22 within 7 calendar days from the date of delivery.

In the case of non-compliance with the conditions of delivery and acceptance of goods, re-delivery is paid separately. It is necessary to keep the documents for the goods until the end of the warranty period. It is necessary to save the packaging until the end of the assembly.

You can order delivery to the terminal of the transport company in your city and receive an order at the terminal, or delivery to the door at the address you indicated. The cost of delivery will include the picking of goods from our warehouse and delivery to the terminal in your city, or to the door. You can pay in cash when you receive the order.

You can order delivery to the terminal of the transport company in your city and receive an order at the terminal, or delivery to the door at the address you indicated. The cost of delivery will include the picking of goods from our warehouse and delivery to the terminal in your city, or to the door. You can pay in cash when you receive the order.

You can pick up the order from our warehouse after we confirm the availability of the order. The working time of the warehouse: Mon-Fri — from 10:00 to 19:00, Sat — from 10:00 to 14:00. Address: Russia, Moscow region, Podolsk, Pleshcheevskaya street, 22.

Оплата

In our online store you can pay for goods with a Visa or Mastercard. After choosing the payment method «Online Banking Card» you will open a secure window with a payment page of JSC «Tinkoff Bank» where you need to enter your bank card details. For additional cardholder authentication, the 3D Secure protocol is used. If the Bank that issued the card supports this technology, you will be redirected to the server of the Issuing Bank for additional identification. Information on the rules and methods of additional identification should be specified in the Bank that issued the bank card.

You can pay for the order according to the invoice in any branch of the bank or in your Internet bank. You will receive an invoice to your e-mail address specified at the time of ordering, within 30 minutes after we confirm the order.

In order to receive the invoice, please send us the payment details by e-mail to d@glushankov.ru, specifying the order number. You will receive an invoice by e-mail specified at the time of booking, within 2 hours after order confirmation.

Payment can be made in cash at our office: Russia, Moscow region, Podolsk, Pleshcheevskaya street, 22

JSC «Tinkoff Bank» protects and processes your bank card data according to the PCI DSS security standard. The transfer of information to the payment gateway occurs using SSL encryption technology. Further transmission of information occurs through closed banking networks that have the highest level of reliability. JSC «Tinkoff Bank» does not transmit your card information to us and other third parties. For additional cardholder authentication, the 3D Secure protocol is used. In case of questions regarding the payment made, you can contact customer support by phone: +7 (913) 012-05-92

The personal information provided by you (name, address, telephone, E-mail, credit card number) is confidential and is not subject to disclosure. The data of your bank card is transmitted only in an encrypted form and is not stored on our Web server. The safety of processing Internet payments is guaranteed by JSC Tinkoff Bank. All transactions with payment cards are in accordance with the requirements of Visa International and MasterCard WorldWide. When transferring information, special security technologies for online card payments are used, data processing is conducted on a secure high-tech processing server of Tinkoff Bank JSC.

Договор оферты

Возврат товара

On the basis of the Law on Consumer Protection (of 07.02.1992 N 2300-1, Article 26.1, item 4), you have the right to return or exchange the goods purchased from us within 7 days, except for goods manufactured under an individual order. Return of good quality goods is possible if its presentation is preserved (packaging, seals, labels), consumer properties, as well as a document confirming the fact and conditions for the purchase of the specified goods (cash or cash receipt). In order to return the goods you will need: — to fill in the Application for a refund and send a copy to our e-mail address d@glushankov.ru — check the completeness and package it in the original packaging — independently arrange delivery to our warehouse located at the address: Russia, Moscow region, Podolsk, Pleshcheevskaya street, 22.

If the receipt of the order was found to be a marriage or not supplied the goods — replacement and return of the order is free of charge. To do this, you will need to: — fill out a Request for Return and send a copy to our e-mail address d@glushankov.ru with attached photos of the marriage or damages — check the completeness and package in the original packaging — agree on the timing of the sampling of the goods with us.

The money for the returned goods is transferred by bank transfer to the bank card or the buyer’s account specified in the application within 10 days after receipt of the goods to our warehouse.

In case you intend to exchange goods for another, the exchange will be made not earlier than the official terms of production of a particular product.

Goods with individual characteristics (that is, goods manufactured under the order with non-standard parameters), having the proper quality — exchange and return is not subject to Art. 26.1 of the Law on the Protection of Consumer Rights (ZOZPP).

Dear buyers, we ask you to check the integrity of the goods before the departure of the courier or if you receive it yourself in the transport company. In case of damage, please fill out the form and mark it in the delivery note, and if possible, take photos of the damage!

Дополнительная информация

The product must be stored and operated in closed rooms with air temperature not lower than +2 C ° and not higher than +30 C °, with relative humidity from 45 to 65%. If these conditions are not complied with, claims for deformation of wooden parts are not accepted. To avoid deterioration of the appearance and performance of the product, it is not recommended to install it near heaters, raw, cold pipes and walls. The product must be protected from direct sunlight. The parts of the product should be protected from mechanical damage, from moisture ingress, from exposure to hot objects (over 100 ° C), alkalis, liquids that dissolve paintwork. Products from natural wood include components made of solid wood, as well as some parts, finished with veneer of natural wood. Wood is a natural material, that is why each wood type has its own form, color and structure of wood fibers. The beauty of natural wood is characterized by the fact that structure, shape and color are not a constant and repetitive value. These parameters are a key characteristic of many components for furniture and mean that when processing wood, it is impossible to achieve uniformity of all indicators. You can always find places where the structure of the fibers differs from each other, where the tonality of the color slightly changes its hue, depending on the density of a particular piece of wood. The totality of all these factors and makes as a result of wood products such «alive», natural and beautiful. When using solid wood or veneer products, we recommend that you follow the basic rules: The humidity in the room should not be below 40% and above 60%. In winter, the humidity usually drops to 15-25%, and this can lead to loss of the natural moisture of the tree and, as a result, the formation of small cracks, which with increasing humidity disappear. To avoid this, we recommend using humidifiers in winter. Avoid direct exposure to sunlight. This can lead to a gradual fading of the area, where a direct sunlight falls. Clean and take care of the means that contain wax and avoid agents having alcohol additives or solvents.

LLC «EVK»

630040, Novosibirsk, Russia, Vesennyaya street, 12a, of. 335

p / s 407 028 109 230 000 00 307 Novosibirsk branch ALFA-BANK OJSC

BIC 045004774

C / s 301 0181 060 000 000 0774

TIN / CAT 5402188200/540201001

OGRN 1045401008234

tel. +79130120592

E-mail: d@glushankov.ru

Director: Glushankov Dmitry Alexandrovich

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